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ROTyre blowout
A mobile tyre service for a truck or trailer tyre on the motorway or in a lay-by: we source the right size and coordinate fitting on the spot.
B2BASSIST · heavy vehicles
Truck, trailer and tractor-unit breakdown assistance across Germany, the Balkans and TürkiyeTruck ASSIST
One number for a truck, trailer or tractor unit stranded anywhere between Germany and Türkiye. Our dispatch desk answers around the clock in English, Turkish and German, finds the nearest heavy-vehicle service and sends you the price in writing before anyone is dispatched. No membership required — every case gets its own quote.
No subscription, no surprises
- A written quote for every call: what will be done and what it costs, before anyone sets off.
- You decide: nothing is dispatched until you confirm the quote.
- Framework agreement for hauliers and fleet operators; terms are set out in the agreement.
What we can organise
Heavy-vehicle incidents that fall outside our car membership packages.
Air spring (bellows) failure
When a trailer or tractor-unit air spring bursts, we locate the part at the nearest stock and arrange a mobile fitter. If the vehicle has to be moved first, we organise the recovery truck too.
Accident
First-hour coordination after a collision: phone support in English, Turkish or German while the police report is drawn up (our desk handles communication with the crew on site), and a recovery truck and secure parking for the vehicle and its load.
Spare parts
Belts, filters, brake and sensor parts: we find them in regional stocks and coordinate supply and on-site fitting.
Towing and recovery
Heavy recovery for a tractor unit or trailer that cannot move; if the load has to be transferred, we organise a suitable vehicle and a storage point.
Fuel, AdBlue, battery
Misfuelling, an empty AdBlue tank, a flat battery or locked brakes: faults that can be solved on the spot get a mobile technician.
Our standard membership packages (EURO Premium, GREECE Premium, Caravan ASSIST) do not cover vehicles above 3,500 kg; the service on this page is not part of any package and is provided case by case. Packages for cars
How it works
Four steps: you give us the facts, we organise the rest.
- 1
Call or message
Phone or WhatsApp, 24/7, in English, Turkish or German.
- 2
Location and plates
Country and motorway/km, tractor-unit and trailer plates, a photo of the fault and the load type (refrigerated, dangerous goods, etc.).
- 3
Written quote
We send you the scope and the price in writing; the decision is yours.
- 4
Dispatch and follow-up
Once you confirm, the service is dispatched and we keep you and your dispatcher informed until the job is done.
Where it applies
A partner network in 35 countries: Western and Central Europe, the Balkan corridor and Türkiye.
BelgiumNetherlandsLuxembourgGermanyFranceAustriaSwitzerlandSpainItalyPortugalIrelandDenmarkSwedenFinlandNorwayPolandCzech RepublicSlovakiaHungaryLithuaniaLatviaEstoniaGreeceBulgariaRomaniaTürkiyeSerbiaCroatiaSloveniaBosnia-HerzegovinaMontenegroNorth MacedoniaAlbaniaKosovoNorthern Cyprus
Service capacity varies by country, region and time of day and is stated clearly in the quote. Before you set off, check the vignette rules, heavy-vehicle driving bans and border documents on your route.
Framework agreement for hauliers and fleets
One agreement instead of a separate call for every vehicle: a single contact line, invoicing to the company and service levels written into the agreement. We work with insurers and fleet managers on the same basis.
- A single contact line and case tracking for your dispatcher
- Monthly or per-case invoicing to the company
- Service levels (SLA) and the countries covered are defined in the agreement
Frequently asked questions
What drivers and dispatchers ask us most about the heavy-vehicle service.
Do I need a subscription or membership?
No. The heavy-vehicle service is provided case by case: you call, receive a written quote and the organisation starts once you confirm. Companies running regular routes can sign a framework agreement; even then, no per-vehicle subscription is needed.
Which vehicles are eligible?
Vehicles with a gross weight above 3,500 kg: trucks, articulated lorries (tractor unit and trailer), tractor units and trailers. Every request is assessed individually by vehicle type, weight and load.
How is the price set?
Vehicle type and weight, location, the work required, the load and the time of day determine the quote. The price is sent in writing before dispatch; there is no fixed price list.
How quickly does the service arrive?
That depends on the country, the region, the time of day and where the nearest partner is. An approximate time is discussed at the quote stage based on where the nearest partner is; we do not promise a fixed arrival time.
Which languages do you speak?
Our desk answers 24/7 in English, Turkish, German, Dutch and French. Communication with the service crew on site is handled by our dispatch desk.
What happens to my load?
If the trailer cannot move, we organise either a transfer of the load to another vehicle or secure storage. Tell us on the first call if you carry refrigerated or dangerous goods so that we look for a suitable vehicle.
Who is invoiced and how is it paid?
The invoice can be issued to your company or to the driver; the payment terms are stated in the quote. For companies with a framework agreement, cases are invoiced as set out in that agreement.
Stranded? One call is enough.
Give us your location, your plates and the problem; we organise the rest.
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