Privacy Policy and Data Protection

Data controller: SD ASSIST.

Contact: info@sdassist.com | +90 216 683 93 52 | +44 203 800 1361 | +32 2 899 06 94

• Identity data: name, date of birth, identity information (optional — only if provided by the customer)
• Contact data: email, phone, address
• Vehicle data: license plate, make, model, year, chassis number
• Payment data: credit card details (securely processed by Stripe; SD ASSIST does not store card numbers)
• Location data: GPS coordinates shared only during emergency breakdown cover calls

Your personal data is processed for the following purposes:

• Providing and coordinating breakdown cover services
• Membership and subscription management
• Payment processing, invoicing and policy issuance
• Compliance with legal obligations
• In emergencies: sharing your contact details with service providers

To provide you with the fastest possible assistance, your contact details may be shared with our contracted service providers.

Your data is shared solely for service delivery purposes and is never sold to third parties for marketing.

• Right of access: know what data is being processed
• Right to rectification: request correction of incomplete or incorrect data
• Right to erasure (right to be forgotten): request deletion of your data
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right not to be subject to automated decision-making, including profiling

To exercise your rights, send an email to info@sdassist.com. Your request will be answered within 30 days.

Our website uses essential functional cookies and performance analytics cookies. Analytics cookies are only activated with your consent.

You can manage your cookie preferences via your browser settings or our cookie banner.

Your data is protected by SSL/TLS encryption, firewalls and access controls.

Personal data is retained for the duration of the membership and thereafter for up to 10 years in accordance with legal obligations.

For questions about our privacy policy, please contact us.

Email: info@sdassist.com | TR: +90 216 683 93 52 | UK: +44 203 800 1361 | Tel: +32 2 899 06 94